Return & refund policy
Last Updated: October 28, 2026
Currency: United States Dollar (USD)
Solvewoody, operated by SOLVEWOODY LLC, accepts eligible returns of Wooden Night Lights under the conditions described in this policy.
This policy explains the return window, product condition requirements, return authorization process, return shipping responsibility, damaged or incorrect products, missing components, refund timing, and refund method.
1. Return Window
Customers may request an eligible return within:
30 calendar days from the carrier confirmed delivery date
The return period begins on the date carrier tracking shows the order as delivered.
If an order is delivered in multiple packages, the return period begins when the final required package has been delivered.
Requests submitted after the 30 day return period may be declined unless applicable law provides additional rights.
2. Eligible Return Reasons
Customers may request a return if:
The customer changed their mind
The wrong Wooden Night Light was ordered
The wrong design, color, or variant was selected
The product does not suit the intended space
The product arrived damaged
The product is defective
The lighting function does not operate correctly
The wrong product was delivered
A required component or accessory is missing
The shipment is materially incomplete
The product is materially different from its applicable listing
Return eligibility depends on both the reason for the request and the condition of the product.
3. Change of Mind Returns
For an eligible change of mind return, the Wooden Night Light should generally be:
Unused or only reasonably inspected
Clean
Unmodified
Complete
Free from customer caused damage
Returned with all originally included components and accessories
Securely packaged for return transportation
Reasonable unpacking and inspection do not automatically make the product ineligible for return.
4. Product Condition
All important components originally supplied with the Wooden Night Light should be included in the return.
Depending on the product, these may include:
Night Light
Base where applicable
Cable
Adapter where specifically included
Remote control where applicable
Mounting components where applicable
Accessories
Instructions
Other product specific components
Missing important components may affect return eligibility or the refundable amount where legally permitted.
5. Used or Modified Products
Change of mind eligibility may be affected if the product has been:
Substantially used
Painted
Refinished
Drilled
Cut
Permanently modified
Improperly installed
Damaged through misuse
Damaged through excessive force
Used with incompatible power accessories
This does not affect legitimate claims involving products that arrived damaged, defective, incorrect, incomplete, or materially misdescribed.
6. How to Request a Return
Contact Solvewoody before sending any product back.
Email: support@solvewoody.com
Use the subject line:
Return Request – Order #[Order Number]
Please include:
Full name
Order number
Email address used during checkout
Product being returned
Applicable design or variant
Quantity
Reason for the return
Photos or video where relevant
Providing complete information helps us review the request more efficiently.
7. Return Authorization
A return must be authorized by Solvewoody before the product is shipped back.
After reviewing the request, Solvewoody may provide:
Approved return address
Return instructions
Packaging instructions
Carrier instructions
Prepaid return label where applicable
Return authorization does not automatically mean that a refund has already been approved.
The returned product may still need to be received and inspected.
8. Return Address
The Solvewoody business address is not automatically the return processing address.
Do not independently send returns to:
79 CHRISTIANA RD
NEW CASTLE, DE 19720
United States
unless Solvewoody specifically provides this address in written return instructions.
Unauthorized returns may be delayed or difficult to identify.
9. Change of Mind Return Shipping
For eligible returns caused by a change of mind, incorrect customer selection, or the product not being suitable for the customer's intended space:
The customer is responsible for return shipping costs.
Change of mind return shipping costs are generally nonrefundable unless applicable law requires otherwise.
10. Damaged, Defective, Incorrect, or Incomplete Products
If a Wooden Night Light arrives damaged, defective, incorrect, or materially incomplete because of a Solvewoody fulfillment error:
Solvewoody covers reasonable authorized return shipping costs.
Depending on the verified issue, Solvewoody may provide:
Replacement component
Replacement accessory
Replacement product
Authorized return
Refund
Please contact Solvewoody before arranging return shipping independently.
11. Reporting a Damaged Product
If your Wooden Night Light arrives damaged, contact:
Please provide:
Order number
Photo of the shipping label
Photos of the outer shipping carton
Photos of internal protective packaging
Clear photos or video showing the damage
Brief description of the issue
Please keep the product and packaging until Solvewoody confirms the next step.
12. Reporting a Defective Product
If the Wooden Night Light does not operate as described, contact Solvewoody and explain the issue.
Where useful, we may request photos or video showing the affected function.
Please review any applicable instructions relating to:
Power connection
Charging
Controls
Included accessories
Other product specific operating information
If the issue is verified, Solvewoody may provide an appropriate replacement, return, or refund resolution.
13. Missing Components or Accessories
If a required component or accessory appears to be missing, please inspect:
Product box
Protective inserts
Accessory compartments
Internal packaging
Cable packaging
Instruction packaging
All delivered packages
If something is still missing, contact Solvewoody.
Where practical, Solvewoody may provide the missing component without requiring the complete Wooden Night Light to be returned.
14. Wrong Product Received
If you receive a product, design, color, or variant different from the one shown on your order confirmation, contact Solvewoody as soon as reasonably possible.
Please avoid substantial use or permanent modification before the issue has been reviewed.
We may request photos of:
Product
Packaging
Shipping label
15. Product Dimensions and Placement
Customers should review the published product dimensions before ordering.
If the dimensions shown on the product page are accurate but the Wooden Night Light does not fit the customer's intended shelf, bedside table, desk, dresser, or other location, an otherwise eligible return will generally be treated as a change of mind return.
If the published dimensions were materially inaccurate, contact Solvewoody for review.
16. Lighting Appearance
The perceived brightness, tone, and visual effect of a Wooden Night Light may vary depending on:
Room lighting
Wall color
Nearby furniture
Viewing distance
Time of day
Surrounding surfaces
Existing ambient lighting
A product photographed in one environment may appear somewhat different in another.
Minor environmental differences do not automatically mean that the product is defective.
17. Color and Surface Appearance
Product appearance may vary slightly because of:
Photography lighting
Camera exposure
Screen brightness
Monitor calibration
Mobile device settings
Viewing angle
Room lighting
Natural material variation
Minor display related differences do not automatically make the product defective.
If the physical product is materially different from its applicable listing, contact Solvewoody for review.
18. Natural Material Variation
Where natural wood or another naturally variable material is used, reasonable differences may appear in:
Grain
Tone
Texture
Knots
Natural markings
Surface patterns
Such variation is not automatically considered a defect when it is consistent with the material and applicable product description.
19. Return Packaging
Returned products must be securely packaged.
Whenever reasonably possible, reuse the original:
Product box
Outer shipping carton
Protective wrapping
Foam
Internal supports
Protective inserts
Accessory packaging
Cable packaging
If the original packaging is unavailable, use sturdy replacement packaging suitable for safe transportation.
20. Damage During Return Shipping
Customers are responsible for taking reasonable care when packaging a change of mind return.
Where legally permitted, the refundable amount may be affected if the product is materially damaged during return transportation because of clearly inadequate packaging.
Any adjustment will be based on the actual condition of the returned product.
21. No Restocking Fee
Solvewoody does not charge a standard restocking fee for eligible authorized returns.
There is also no standard:
Return authorization fee
Return processing fee
Administrative return fee
A reasonable adjustment may apply where legally permitted if the returned product has:
Customer caused damage
Missing components
Missing accessories
Significant modification
Another condition that materially reduces its value
22. Return Inspection
After an authorized return reaches the approved return location, Solvewoody may inspect:
Product identity
Overall condition
Wooden components
Lighting function
Included accessories
Included cable or adapter where applicable
Remote control where applicable
Signs of use
Customer caused damage
Permanent modifications
Customer reported issue
Return packaging
Inspection is completed before the refund is finalized.
23. Refund Approval
A refund becomes eligible after:
The return has been authorized
The product has been received
The product has been inspected
The return has been approved under this policy
Where a full refund applies, Solvewoody refunds the eligible amount paid for the returned product.
24. Refund Processing Time
After an eligible return has been received, inspected, and approved, Solvewoody normally submits the refund within:
7 business days after return approval
The customer's bank, card issuer, PayPal, or other payment provider may require additional time before the refund appears.
25. Refund Method
Approved refunds are normally returned to the:
Original payment method used for the purchase
Credit or debit card refunds are returned to the original card.
PayPal refunds are returned to the original PayPal transaction where applicable.
Other supported payment service refunds are returned through the original transaction.
Refunds generally cannot be redirected to:
Another card
Another person's account
An unrelated bank account
Another unrelated payment method
26. Refund Currency
Approved refunds are processed in:
United States Dollars (USD)
If the original payment was converted into another currency, the local currency refund may differ because of:
Exchange rate changes
Currency conversion fees
Bank policies
Payment provider policies
Solvewoody does not control these independent conversion differences.
27. Original Shipping Charges
For a standard change of mind return:
Original outbound shipping charges are generally nonrefundable.
If the return is caused by a verified damaged product, defective product, incorrect product, or Solvewoody fulfillment error, eligible standard outbound shipping charges may be refunded where appropriate.
28. Free Shipping Orders
An order that originally qualified for free standard shipping does not automatically qualify for free return shipping.
For eligible change of mind returns:
The customer pays return shipping.
For verified damaged, defective, incorrect, or materially incomplete products caused by Solvewoody:
Solvewoody covers reasonable authorized return shipping.
29. Exchanges
Solvewoody does not offer standard direct exchanges.
If you want another Wooden Night Light, design, color, or variant, please return the original eligible product and place a separate order for the preferred product.
A replacement provided because of verified damage, defect, incorrect shipment, or missing components is not considered a standard exchange.
30. Partial Returns
If an order contains multiple products, customers may return selected eligible items.
Each returned product must individually meet the applicable return requirements.
A partial return may affect promotional discounts, bundle pricing, minimum order promotions, or free shipping eligibility where applicable and legally permitted.
31. Refused Deliveries
Please do not refuse delivery simply because you changed your mind.
A refused shipment is not automatically:
An approved cancellation
An authorized return
An approved refund
The shipment may need to be returned and inspected before refund eligibility can be determined.
Carrier return charges may apply where legally permitted.
32. Returned to Sender Shipments
A shipment may be returned to sender because of:
Incorrect address
Incomplete address
Repeated failed delivery attempts
Failure to collect the shipment
Recipient refusal
Restricted delivery access
Customs related issues
Solvewoody will review the circumstances after the shipment has been returned.
Customer related return or reshipping charges may apply where legally permitted.
33. Order Cancellation
Pre shipment cancellations are governed by our Cancel My Order / Cancellation Policy.
Customers may request cancellation within:
24 hours after placing the order
provided fulfillment can still reasonably be stopped.
Once an order has entered carrier processing, standard cancellation generally no longer applies.
34. International Returns
International returns may require additional:
Carrier documentation
Customs documentation
Return declarations
Product information
Please wait for Solvewoody return instructions before arranging international return transportation.
35. Duties, VAT, GST, and Customs Charges
Refund treatment for import duties, VAT, GST, brokerage charges, or customs processing fees may depend on:
Destination country
Return reason
Whether Solvewoody collected the charge
Applicable customs requirements
Applicable law
Charges paid directly to an independent carrier, customs authority, or brokerage provider may be subject to that organization's own refund procedures.
36. Consumer Rights
Nothing in this Return & Refund Policy is intended to remove or restrict consumer rights that cannot legally be waived.
Where applicable law provides greater protection, the mandatory legal requirement takes priority.
37. Changes to This Policy
Solvewoody may update this Return & Refund Policy when:
Return procedures change
Shipping arrangements change
Payment procedures change
Product operations change
Business practices change
Legal requirements change
The Last Updated date will be revised when an updated version is published.
38. Contact Solvewoody
For return, refund, damaged product, defective product, incorrect order, or missing component questions, contact:
SOLVEWOODY LLC
Brand: Solvewoody
Business Address:
79 CHRISTIANA RD
NEW CASTLE, DE 19720
United States
Phone: +1 (302) 381-7443
Email: support@solvewoody.com
Support Hours: Monday through Sunday, 8:00 AM to 5:00 PM Eastern Time
For return requests, use:
Return Request – Order #[Order Number]
For an existing order, please include your Order ID whenever available.